Terms & Conditions

Pawsome Purrfect Mobile Dog Grooming

By booking an appointment with Pawsome Purrfect, you agree to the following terms and conditions:

🐾 Matted Coat Policy

Severely matted coats can cause significant discomfort and health issues.
If your pet’s coat is excessively tangled, we may perform a full shave-down in the most humane and pain-free manner possible.
De-matting requires additional time and care. A surcharge of $30 per 30 minutes will apply.
We always prioritise your pet’s comfort and will never continue grooming if it causes distress.

🪳 Flea, Lice & Tick Policy

If fleas, lice, or ticks are detected during the grooming session, a specialised flea bath will be administered.
A mandatory $30 fumigation fee will be charged to sanitise the van and equipment.
Clients are responsible for ensuring their pets are regularly treated for parasites to prevent contamination.

🚽 Toileting

Please ensure your pet has relieved themselves before the appointment to help maintain a clean and calm grooming environment.

💉 Vaccination Policy

We strongly recommend that all pets are up-to-date with their vaccinations.
Puppies under 6 months must provide proof of full puppy vaccinations prior to their first appointment.
Owners who choose not to vaccinate do so at their own risk. Pawsome Purrfect will not be held liable for any preventable illness.
We reserve the right to decline service if your pet appears unwell.

💤 Sedation Policy

We do not groom dogs that are under sedation. Sedated pets pose a safety risk to themselves and our groomers.

🤰 Pregnant & Nursing Dogs

We are unable to groom pregnant dogs or nursing mothers. Please wait until puppies have been weaned before scheduling an appointment.

🐶 Elderly Dogs

We welcome senior dogs with open arms, but grooming is performed at the owner’s risk.
Should the groom need to be stopped for the animal’s wellbeing, the full grooming fee will still apply.

⚠️ Behavioural & Aggression Policy

Please inform us in advance if your dog has any history of aggression, fear, or stress-related behaviours.
For safety reasons, we may use a muzzle if necessary.
If your pet displays aggressive or severely stressed behaviour not previously disclosed, we may stop the groom and the full fee will still apply.
We do not use force to complete a groom and will always prioritise your pet’s mental and physical wellbeing.

🩺 Health Conditions & Findings

While grooming, we may notice health concerns such as skin irritation, lumps, or parasites.
We cannot diagnose, but we will notify you if veterinary advice is recommended.

📸 Photography & Media

We take before-and-after photos of grooms for client records and potential marketing use.
If you do not wish for your pet’s image to appear on social media or promotional materials, please notify us in advance.

📋 Pet Information

Please provide accurate and up-to-date information about your dog’s health, allergies, or behavioural issues before the appointment.
This helps us deliver the safest and most comfortable grooming experience possible.

💳 Payment Terms

Payment is due immediately upon completion of the grooming service.
We accept Eftpos, cash and bank transfers.
Any quote provided before the appointment is an estimate. Final charges may vary based on coat condition, temperament, and time required.

✂️ Styling Requests & Adjustments

We do our best to groom according to your preferences, within the limits of your dog’s coat condition and tolerance.
If your desired style is not achievable, we will communicate with you to find a suitable alternative.
Minor post-groom adjustments can be requested at the end of the appointment—just ask!

🚐 Parking & Power Access

Please ensure there is a safe, flat parking space available near your property with a minimum height clearance of 3 metres and easy access for our mobile salon.
While our van is fully equipped with its own power supply, we are happy to connect to your electricity if preferred.
If you provide access to a standard household power outlet within 10 metres of the van, we will deduct $5 from your total grooming bill as a thank-you for helping us save on generator use.

📅 Cancellations & Missed Appointments

Cancellations with more than 48 hours’ notice are free of charge.
Cancellations between 24–48 hours will incur a 50% fee.
Cancellations with less than 24 hours’ notice, or no-shows, will be charged the full grooming fee.
Future bookings will not be confirmed until outstanding fees are paid.

🌳 Height Clearance

Our grooming van requires a minimum clearance of 3 metres.
Please ensure there are no low branches or obstacles, and notify us in advance if clearance is an issue so we can make alternative arrangements.

If you have any questions or concerns regarding our terms and conditions, feel free to contact us before your appointment. We appreciate your understanding and look forward to pampering your furry friend!